For Alaska Residents Only:

If your issue is unresolved by Paypool LLC, available at 1-866-957-2455, please submit formal complaints with the State of Alaska, Division of Banking &Securities.

Please download the formhere: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint formwith supporting documents:

Division of Banking &Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regardingformal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

If you have a complaint or question about Paypool LLC’s money transmission services, you may contact the Arizona Department of Insurance and Financial Institutions at (602) 364-3100.

To report fraud or suspected fraud, you may contact the Arkansas Securities Department by calling (501) 324-9260.

Payment instruments are not insured by the federal government, the state government, or any other public or private entity.

If you have complaints with respect to any aspect of the money transmission activities conducted by Paypool LLC, you may contact the California Department of Financial Protection and Innovation its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov,or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.

You may contact Paypool LLC customer service at1-866-957-2455.

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title11, Article 110, Colorado Revised Statutes.

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If you have a Question about or Problem with

YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

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 If you are a Colorado Resident and have a Complaint about

THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, CO 80202

email: DORA_BankingWebsite@state.co.us

website: banking.colorado.gov/industry/money-transmitters

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If you have a complaint or question about Paypool LLC’s money transmission services, you may contact the  Connecticut Department of Banking by calling 1-800-831-7225.

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All complaints against Paypool LLC (License No. MTR1572912) from District of Columbia residents should be directed to:

Dept. of Insurance, Securities, and Banking

1050 First St. NE, Suite 801

Washington, DC 20002

Phone: 202-727-8000

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of FinancialRegulation

200 E. Gaines Street

Tallahassee, FL 32399-0376

Toll-Free Number:1-800-848-3792

You may contact Paypool LLC customer service at 1-866-957-2455.

If you suspect a violation of the Illinois Transmitters of Money Act, you may report that violation to  the Illinois Department of Financial Institutions by calling 1-888-473-4858.

If you have a complaint or  question about Paypool LLC’s money transmission services, you may contact the  Illinois Department of Financial Institutions by calling 1-888-473-4858.

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For Kansas Residents Only:

If you have a complaint or question about Paypool LLC’s money transmission services, you may contact the Kansas Office of theS tate Bank Commissioner, Consumer Affairs by calling 1-785-380-3939.

If you have a complaint or question about Paypool LLC’s money transmission services, you may contact the Department of Professional & Financial Regulation, Bureau of Consumer Credit Protection by calling 1-800-332-8529.

If you have a complaint or question about Paypool LLC’s money transmission services, you may contact the Minnesota Department of Commerce at (651) 539-1500.

You may contact Paypool LLC at 1-866-957-2455 with questions or complaints. If you have a complaint or question about Paypool LLC’s money transmission services, you may contact the Nebraska Department of Banking and Finance by calling 1-877-471-3445. Paypool LLC is located at 4747 Bethesda Avenue, Suite 610, Bethesda, MD 20814.

Please contact Paypool LLC at 1-866-957-2455 with any complaints or questions about its money transmission services. If any complaints or questions remain unresolved by Paypool LLC, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.

If you have a complaint or question about Paypool LLC’s money transmission services, you may contact the South Carolina Office of the Attorney General, Money Services Division by calling1-803-734-1221.

If you have a complaint or  question about Paypool LLC’s money transmission services, you may contact the  South Dakota Division of Banking by calling 1-605-773-3421.

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Please contact Paypool LLC at 1-866-957-2455with any complaints or questions about its money transmission services. If anyc omplaints or questions remain unresolved by Paypool LLC, you may contact the Tennessee Department of Financial Institutions at 800-778-4215.

If you have a complaint, first contact the consumer assistance division of Paypool LLC at 1-866-957-2455. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

Please contact Paypool LLC at 1-866-957-2455 with any complaints or questions about its money transmission services. If any complaints or questions remain unresolved by Paypool LLC, you may submit a complaint to the Vermont Department of Financial Regulation using the following Vermont Banking Consumer Complaint Form: https://dfr.vermont.gov/form/banking-consumer-complaint-form.